1. About Us

ZR Bike Fix is a bike repair service operated by Bike Fixer, VAT Number: 39440261.

We provide onsite repair services at the customer's location within our service areas.

2. Services

We travel to the customer's location to perform bike repairs, adjustments, and maintenance.

All services depend on appointment availability and proper access to the bike.

Some repairs may not be possible onsite if specialized equipment or workshop conditions are required. In such cases, we will inform the customer and offer alternatives.

3. Booking & Appointments

Appointments must be booked through our website or by contacting us directly.

Once a booking is received, our team will confirm it by phone, SMS, or email.

Customers must provide correct address details and ensure someone is present at the location for the appointment.

4. Pricing & Payments

Prices are listed on our website and may vary depending on the type of repair.

Additional charges may apply if extra parts or services are required.

Payment is due immediately after the service is completed, unless agreed otherwise.

Accepted payment methods: Cash, MobilePay, Card, or other methods listed on our website.

5. Cancellations & Rescheduling

Customers may cancel or reschedule up to 24 hours before the appointment time without any fee.

Last-minute cancellations or customer absence at the location may result in a call-out fee.

If we must cancel due to weather, emergencies, or unforeseen issues, we will reschedule the appointment at no extra cost.

6. Customer Responsibilities

Ensure the bike is accessible for inspection and repair.

Provide accurate information about the bike issue.

Secure any pets, obstacles, or hazards around the repair area.

7. Warranty

Repair services come with a 7-day service guarantee for the work performed.

The warranty does not cover:

• New issues unrelated to the repair
• Damage caused by misuse, accidents, or poor maintenance
• Wear-and-tear parts (e.g., chains, brake pads, tubes)

8. Liability

ZR Bike Fix is not responsible for pre-existing issues, or parts that fail due to age or poor condition.

We will always inform the customer before performing any repair or replacement that may affect the bike's functionality.

9. Website Use

Customers must not misuse the website or attempt to disrupt its functionality.

Content and materials on the website are property of ZR Bike Fix and may not be copied without permission.

10. Changes to Terms

ZR Bike Fix may update these Terms & Conditions at any time. Updated versions will be posted on our website.